How does an apartment parcel locker network operate?
Apartment parcel locker networks are increasingly sought after for multi-unit residential complexes – usually in a central location such as a lobby.
When a carrier delivers a package to an apartment building, they scan the package barcode and enter the recipient’s information into the parcel locker system.
The system assigns a locker to the package, generates an access code or QR code for that locker, and automatically sends a notification to the apartment resident. The resident uses the code to access the locker. Once the package is retrieved, the door automatically shuts.
The system records deliveries and retrievals, enabling a secure chain of custody for all packages. Some systems also support returns.
Apartment parcel locker networks typically operate 24/7, enabling residents to retrieve packages at their convenience.
Many systems have user-friendly touchscreens, mobile apps, and web interfaces. Building managers may also have access to a control panel to monitor system status, view usage statistics, and manage locker assignments.
What does it mean when my package is delivered to a parcel locker?
When your package is delivered to a parcel locker, the delivery carrier – usually a postal service, courier company, or online retailer’s delivery service – has placed your package into a secure, automated locker.
To retrieve your package, you typically follow the instructions provided in the notification. This usually includes a unique access or QR code to open the locker.
How do I know which parcel locker my package was delivered to?
The delivery notification you receive by SMS or email will tell you which locker to access. Other methods are to contact the delivery carrier, use a relevant mobile app or online platform, or check with an associated property management office. You can also visit the parcel locker area, as lockers are often labeled with numbers or other identifying information.
How can I track deliveries to a parcel locker?
Specific steps may vary, depending on the delivery carrier or the smart locker system technology. Generally, they involve keeping an eye on delivery notifications, which should include a tracking number. You can use the tracking number when visiting the carrier’s website or mobile app, accessing the parcel locker system’s online platform, or contacting the carrier’s or sender’s customer support service or helpline.
What happens if I don’t pick up my package from a parcel locker?
Parcel locker systems usually have a predetermined storage period ranging from 24 to 72 hours. If you do not retrieve your package within this period, the package may be removed and returned to the carrier’s distribution center.
After the maximum storage time allowed, your access code may become invalid. In this case, you may need to contact the carrier or property manager for a new code.
Depending on the carrier, you may be able to schedule a redelivery. The carrier may also initiate a return-to-sender process. And some parcel locker systems may charge a fee for extended storage periods.
How to set up a parcel locker?
Companies or property managers must undertake preliminary tasks before setting up a locker system. These may include performing a needs assessment, choosing a reputable locker provider, preparing a suitable site, ordering the lockers, and securing any required permits.
Once the lockers arrive, the owner or manager must install them according to the manufacturer’s guidelines. They then need to set up the software (including the user interface, access codes, and user accounts) and conduct comprehensive testing to ensure the system functions correctly.
Staff managing the system must be trained in the operation, maintenance, and troubleshooting procedures – and users onboarded with clear instructions.
Owners or managers must also implement security and access control measures (often including surveillance cameras), and establish a maintenance and support plan.
How to plan a parcel locker network?
Businesses must consider several questions when planning a parcel locker network. For example, is there a compelling need to improve last-mile delivery efficiency, enhance the customer experience, or reduce delivery costs? Does the business clearly understand its target market for a parcel locker service? Can it estimate the ideal locker capacity? And does the business have the required technology and security to manage the network?
In addition, the business needs to assess how intuitive and efficient the user interface and customer experience should be, as well as initiating associated payment and billing mechanisms.
Does the business have service-level agreements in place with relevant stakeholders, such as logistics partners, property managers, and end users? Can it comply with all relevant legislation, regulations, and standards? Does it have a comprehensive maintenance plan? And can it adequately train all stakeholders, such as customers, administrators, and property managers?
Does DHL have parcel lockers?
Yes. DHL parcel lockers are a convenient and secure way to deliver and pick up packages. They are available day and night, so recipients don’t have to wait at home for deliveries. Customers also have a week to collect shipments.
Thanks to an extensive network of DHL ServicePoints, there is likely to be a nearby location where a customer can pick up or ship packages. These are local retailers that DHL collaborates with to provide a convenient delivery point near your home or work.
