FAQs
When UPS delivers to a locker, it means that the package has been delivered to a secure locker that is accessible to the recipient with a unique code or key. This is a convenient option for those who may not be available to receive a package in person or who want to avoid the risk of package theft.
Why does USPS say my package was delivered to a parcel locker? ›
If you normally get your mail in one of those big boxes that's divided into many smaller boxes for your neighborhood, the carriers don't normally deliver anything that won't fit into your box to your front door. They put your parcel into one of the large "parcel lockers" and leave the key in your small box.
How do I get my UPS package out of the locker? ›
Then have your packages registered to be delivered to our location. We'll send you a package alert and access code when your item arrives. To retrieve your package, simply enter the access code at the locker screen and grab your item anytime day or night! Visit us today!
Why did my package go to a locker? ›
Why did USPS Put my Package in a Parcel Locker. USPS puts packages in parcel lockers when the package is too large to fit into your mailbox. By using a parcel locker, USPS' delivery personnel can securely deliver your package without leaving it outside or in an unsecured location.
What does deliver to a locker mean? ›
A parcel locker is a lockable storage box where packages can be left securely for collection by carriers, delivery companies, residents in apartment complexes, and customers at retail stores. It provides a simple, safe, and effective delivery solution.
Why does UPS say my package was delivered to a parcel locker? ›
When a mail carrier is unable to fit a package into a standard mailbox slot, they will place your package in a parcel locker. Instead of having to be at home to receive your package, it will be right there waiting for you in a spacious locker where it won't get damaged.
How do I get my package out of a parcel locker? ›
A key will be left in the mailbox to be used as a parcel locker key. This key has a tag that indicates the parcel locker that contains the item. Insert the key into the correct parcel locker, and the mail piece can be retrieved. The key will remain in the locker once it is inserted.
How long will the USPS keep a package in a parcel locker? ›
How Long Does a Package Stay in Parcel Lockers? The length of time that a package can stay in a parcel locker depends on the shipping service or the property manager. Typically, parcel lockers can hold packages up to one week or 10 days.
How do I get a parcel out of my locker? ›
Method 2: Collect with QR code or pick-up code
- Go to a Parcel Locker of your choice. You will receive a notification when the parcel is delivered to your Parcel Locker or App Parcel Locker. ...
- Approach the Parcel Locker and scan the QR code. ...
- Take the parcel out.
How long do items stay in a parcel locker? ›
The parcel will be held at your locker for 48 hours but don't panic if you haven't collected it within the time frame.
Lots of retailers offer parcel Locker collection – just select it as a delivery option when you check out. When your parcel arrives, you can collect it at any time over the next 3 days. We'll send you a code to enter at the Locker, which will unlock the door to your parcel – it's that simple!
What happens if I don't collect my parcel from a locker? ›
You've got three days to grab your parcel. We'll send it back to the seller if it's not collected in time.
What happens if you don t pick up a package from a parcel locker? ›
If the package is not picked up by the end of the 5th calendar day, the item will be removed from the locker and taken to the Post Office retail window.
Why does my package say delivered parcel locker? ›
This means the carrier has placed your package inside a parcel locker at your building or mail-receiving area. You will likely have a temporary key that will be waiting for you in your regular post receptacle- often not far from the parcel locker itself.
How long will USPS leave something in a parcel locker? ›
The package is kept in the locker for 5 calendar days; you will be sent 2 reminder emails during that time. After 5 days, you will receive a final email that the code has expired and the package has been removed from the locker and must be picked up at the Post Office retail window.
How long do parcels stay at parcel locker? ›
Your parcel will be held in the locker for 48 hours.
Are parcel lockers safe? ›
Parcel lockers are a safe and secure option for storing your parcels, with various security features available to protect your possessions. These features include cameras, alarms, and locks, which all work together to deter thieves and prevent damage.