FedEx | System Down (2024)

FAQs

How do I get FedEx to respond? ›

If you missed your delivery, we'll leave a door tag for you. It has a number that's associated with your package's original tracking number and the steps you can take to locate your package.

If you make too many failed attempts to log in, we'll lock your account. Please wait 60 minutes. Your user ID will be reactivated, and you'll be able to reset your password. If you need more help, contact FedEx Technical Support at 1.877.

FedEx maintained its full fiscal-year outlook of "low-single-digit percentage decline" in revenue and narrowed its earnings view to $17.25-$18.25 per share. In December 2023, FedEx predicted full 2024 earnings of $17-$18.50 per share.

Making sure you have the support you need is important to us. Call 1.800.GoFedEx 1.800.463.3339 for help with shipping questions and concerns. Get information for express, ground, freight, international, and other services. Plus, access these resources.

1.877. 339.2774 (When prompted, please say “FedEx Ship Manager.” At the next prompt, say “FedEx Ship Manager Server.” ) Support hours are Monday through Friday, 7 a.m. to 9 p.m. and Saturday 7 a.m. to 3 p.m. Central time. You can also contact your regional FedEx support representative.

If it's a missed delivery, you'll need to track your package. How long will a location hold my package for pickup? FedEx will hold your package for up to 7 days.

In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.

If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient's door. If no signature is required, the shipment will be left at the recipient's door.

If you exceed the maximum allowed number of failed attempts to log in, wait 60 minutes after the last attempt, and your User ID will be reactivated. If you need additional help, you can contact FedEx Technical Support at 1.877. 339.2774.

What to do if FedEx fails to deliver? ›

If we didn't deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here. FedEx offers a money-back guarantee for certain transportation services subject to the FedEx Express Terms and Conditions of Carriage.

FedEx acknowledged the interruption in a statement on its website Friday, saying "FedEx has experienced disruptions throughout our networks due to a global IT outage experienced by a third party software vendor."

FedEx will consolidate all its operating companies into a single organization, effective June 2024. FedEx Corp. provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services.

Shares of FedEx Corporation FDX declined 3.32% on Apr 1 to $280.13 per share from $289.74 on Mar 28. This downside was mainly due to the non-renewal of the air-cargo contract with United States Postal Service or USPS. The current contract with FedEx will expire on Sep 29, 2024.

FedEx Fires Black Driver Who Said White Men Shot at Him While Making Deliveries. FedEx has fired D'Monterrio Gibson, the Black driver who alleged that two white men chased and shot at him while he was making deliveries in Brookhaven, Miss., in January 2022.

How long will the claim resolution process take? Most cases will normally be resolved within 1 to 2 weeks after we receive your claim form and additional claim documentation, unless additional time for research is needed. Note: research may take longer depending on the complexity of the matter.

GoFedEx or 1.800. 463.3339. Claims for damaged or missing contents must be filed no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages.

(800) 463-3339

FedEx Corp / Customer service